2023 — present
6 min read
DraftKeeping ERPNext and Odoo running for an engineering team
Administering the ERP platform that engineering and operations depend on — upgrades, data integrity, backups that have actually been restored.
IT Support Officer · Greenhouse International Development Group Ghana Ltd.
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- users supported
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- tested recovery time
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- uptime
What the system does
The ERP is where engineering and operations work actually lives — jobs, procurement, and the records that tie them together. When it is unavailable, people stop working rather than work around it.
TODO: describe which modules are in real use and roughly how many people depend on them daily.
Backups you have actually restored
An untested backup is a guess. The useful question is not whether backups are running but how long a restore takes and whether the restored system is complete.
TODO: describe your backup schedule, where copies are held, and the last time you performed a full restore. If you have never rehearsed one, that is worth doing before you write this section — and worth doing regardless.
Upgrades without downtime you have to apologise for
TODO: describe how you stage and apply updates, and any upgrade that went badly and what you changed afterwards. Interviewers value the second part more than the first.