Role-specific recruiter pack
Evidence selected for IT Support Specialist
End-user support, hardware, accounts, POS and handheld systems, troubleshooting and practical service ownership across multiple sites.
Role fit
End-user support, hardware, accounts, POS and handheld systems, troubleshooting and practical service ownership across multiple sites.
Availability and eligibility
- Available from
- August 2026
- Arriving in St. John's August 2026 for an MSc at Memorial University
- Work authorisation
- Canadian study permit (from Aug 2026)
- Off-campus work up to 24 hrs/week in term, full-time in scheduled breaks · PGWP-eligible on completion
- Notice period
- One month
- From current role at Greenhouse · available in Canada from August 2026
- Location
- St. John's, NL
- Open to hybrid and on-site; remote across Atlantic Canada
Relevant experience
IT Support Officer
2023–Present
Greenhouse International Development Group Ghana Ltd.
Sole IT support for a 1,200-acre industrial park and the retail sites of its subsidiary — end users, POS and PDA systems, servers, and the site-wide network that connects all of it.
IT Specialist (National Service)
2020–2020
Origin8 Advertising Ltd.
Web development and internal IT support inside a creative agency.
Management Information Systems Intern
2017–2018
Volta River Authority
First exposure to enterprise infrastructure, at Ghana's national power utility.
Matching capabilities
IT support
Retail & field systems
Servers & services
Selected case studies
Finding a fault that was not where everyone was looking
In a park this size, “the internet is slow” almost never means what it says. Fibre barely adds latency; the fault is a dirty connector, a failing SFP, a switching loop, a bent cable. A method for diagnosing by layer instead of by the loudest guess.
The invoice pile that was being retyped by hand
The commercial team re-keyed machinery and vehicle line items from a folder of scanned invoices into a Word template, one PDF at a time. A Windows batch tool reads each PDF, keeps only the qualifying items, and exports a finished invoice named by its BOE number — with an AI fallback for the scans plain text can't reach.
Eight thousand HR records, and who can reach them
HR needed one system for employee records, asset assignments, work cards and hostel allocations — real PII for 8,000 workers across four offices. Built on ERPNext, kept off the public internet, with administrator access gated behind a VPN on the MikroTik router.
Relevant credentials
BSc Information Technology
Kwame Nkrumah University of Science and Technology · 2024
AWS Certified Cloud Practitioner
Amazon Web Services · 2024
HND Information & Communication Technology
Takoradi Technical University (NABPTEX) · 2020