Available in Canada from August 2026
Gershon Otinkorang
IT Operations Technician
I keep the systems people depend on working — from a jammed printer to a fibre backbone across 1,200 acres.
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Day-to-day ownership across users, devices, vendors, assets, business systems, documentation and distributed locations.
Stack
CurrentlySole IT for a 1,200-acre industrial park
Accra, Ghana — arriving in St. John's, NL, Canada, August 2026
- Experience
- 5+ years
- Site supported
- 1,200 acres
- Available
- Aug 2026
- Based
- Accra → St. John's
In short
IT support specialist with five years keeping users, devices and infrastructure running across a 1,200-acre industrial park and multiple retail sites in Ghana. Day to day that means end-user support, POS and PDA systems, and the servers behind them; it has also meant designing the site-wide fibre network and the multi-WAN satellite link that carries it. Comfortable at both ends — the helpdesk ticket and the distribution panel.
Verified
- AWS Certified Cloud PractitionerValid to July 2027
- BSc Information TechnologyKNUST · Second Class Upper
- MSc Computer ScienceMemorial University · network security focus
Experience
Where I've done the work
Six roles across engineering, real estate, advertising and Ghana's national power utility.
2023 — Present
Sole IT support for a 1,200-acre industrial park and the retail sites of its subsidiary — end users, POS and PDA systems, servers, and the site-wide network that connects all of it.
- First and only line of IT support for staff across the park and head office: hardware, software, printers, accounts and access, from triage to resolution.
- Configure, deploy and support point-of-sale systems for Bright Afrimall across multiple retail locations in Ghana, including staff training and remote fault resolution.
- Manage the handheld PDA estate used for stock and operations — provisioning, application deployment and day-to-day fault resolution.
- Designed and deployed the park's fibre backbone, carrying CCTV footage and POS data from factories and remote buildings to the head office, and distributing internet back out to the factories.
- Built the site's internet capacity by aggregating eight individually mounted Starlink terminals into a MikroTik router as eight WAN links, feeding a Huawei S5735 enterprise switch and a GPON distribution layer with 1:4 splitters across the fibre panel.
- Extended coverage beyond the park boundary with point-to-point wireless links and VPN tunnels so off-site locations reach head office resources.
- Installed and manage indoor and outdoor access points with centralised controllers, covering offices, factory floors and open ground.
- Deploy and maintain internal services on Proxmox and Linux servers using Docker and Portainer — Odoo, OpenMAINT, Tailscale and DNS-level ad and content filtering.
- Run IT stores and asset control in Odoo: inventory, stock movements and equipment issue for the IT warehouse.
- Support the survey team by converting CAD site plans into OpenStreetMap data with JOSM, giving the park an accurate digital basemap.
- Act as departmental supervisor in the Engineering & Design Manager's absence, and lead technical interviews for IT Officer hires.
Stack
Case studies
How the work actually went
Longer write-ups of problems worth explaining, rather than screenshots that age badly.
Capabilities
What I actually reach for
Grouped by use, in rough order of how central each is to the current role.
IT support
The core of the role — people, devices and whatever has stopped working.
- End-user support
- Hardware diagnostics & repair
- Windows & Linux desktops
- Printers & peripherals
- Account & access management
- Software deployment
- User training
- Technical documentation
Servers & services
The platforms behind the support desk.
- Proxmox virtualisation
- Linux server administration
- Docker & Portainer
- Odoo
- OpenMAINT
- Frappe / ERPNext
- DNS filtering
- Backup & recovery
Retail & field systems
Point-of-sale and handheld estates across multiple sites.
- POS configuration & rollout
- PDA / handheld provisioning
- Multi-site deployment
- Remote fault resolution
- CCTV / IP camera systems
- Asset & inventory control (Odoo)
Cloud & web
Hosting, domains and the sites that run on them.
- AWS
- Google Cloud Platform
- Cloudflare
- Domain & DNS management
- Email hosting
- WordPress
- PHP / MySQL
- HTML, CSS, JavaScript
- Git / GitHub
Networking
Site-wide fibre, multi-WAN aggregation and wireless coverage at scale.
- MikroTik RouterOS
- Multi-WAN aggregation
- Starlink deployment
- Fibre / GPON distribution
- Huawei enterprise switching
- VLANs & firewall policy
- Point-to-point wireless
- WireGuard / Tailscale VPN
- Indoor & outdoor APs
Security
Keeping infrastructure and data defensible — the practised side, and the foundations the MSc builds on.
- Network segmentation (VLANs)
- Firewall policy & hardening
- VPN-gated admin access
- DNS content filtering
- PII & data protection
- Access & identity management
- Security monitoring (SIEM) fundamentals
- Threat & attack analysis
GIS & other
Work that did not fit a job description but needed doing.
- JOSM / OpenStreetMap
- CAD to GIS conversion
- Site mapping support
- Structured cabling
- Project coordination
- Technical interviewing
- Remote work
Aggregated multi-WAN
A design I built and maintain: eight satellite terminals bonded into one uplink, feeding fibre across a 1,200-acre site. Drop a terminal and watch capacity rebalance instead of cutting over.
GitHub activity
Recent public events
Credentials
Education and certification
In order, from the first diploma to the MSc that starts in 2026. Every item links to the issuing body.
- Oct 2020
HND Information & Communication Technology
Takoradi Technical University (NABPTEX)
Second Class, Upper Division
- Nov 2024Best match
BSc Information Technology
Kwame Nkrumah University of Science and Technology
Second Class Honours, Upper Division
- Aug 2026Upcoming
MSc Computer Science
Memorial University of Newfoundland
Course-based · focus on network security and intrusion detection
- Aug 2026
Foundations of Cybersecurity
Google (Coursera)
Part of the Google Cybersecurity Professional Certificate — security controls, SIEM, network and cyber-attack analysis
Verify
Contact
Tell me what you're building
Available for IT and network administration roles in St. John's, NL, Canada from August 2026.
Phone
+233 (0) 55 466 4733Availability
Based in Accra, Ghana (GMT), arriving in St. John's, NL, Canada August 2026. Comfortable working across North American and European hours.